Quality Philosophy


As OTI Hotels & Resorts, we believe that by providing customer satisfaction we can increase our competitive power and reach a much better place at the markets we are running our operations in.

Our aim is to deliver the services we commit to in the best possible way and in accordance to high quality standards.

In order to achieve this aim, we receive the most valuable support from our employees who are experts in their field.

We fairly and objectively estimate the feedbacks from customers, employees and other parties from the client-focused perspective that goes beyond the legal legislation.

The conscious application of our current quality and complaint management system by each of our employees will contribute to the continuous improvement of our service quality and customer satisfaction.

As the General manager, I invite all our employees to apply this policy as an integral part of their work.

Sustainability Policy

Seven Seas Hotel Life believes that tourism industry, whose prosperity is related with exploitation of natural resources, has to make effort to protect and improve the environmental values and the living conditions. Consequently, decisions taken by Oti Holding in 2009 were published in Declaration on Environment and followed by environmental projects. Based on the defined environmental aspects environmental performance targets are monitored and continuous improvement is reported.

Seven Seas Hotel Life carried out such a social responsibility projects as Natural Environment Protection, Promotion and Support Projects, Protection of Human Rights Contribution and Support for Education. Industry-leading environmental projects led by Oti Holding Companies are being developed under the main theme "Green is good".

Seven Seas Hotel Life supports constantly local social charity projects by participation in various charity campaigns, sponsoring and donating. International Children's Rights policies are followed to perform these.

As Seven Seas Hotel Life we pay a great importance to regional development, therefore not only we choose our employees from the Kemer region but also we privilege local products and materials. In this way, continuing professional development as well as service quality increases the number of our repeat guests. Hereby we have the opportunity to integrate traditional lifestyle and we support traditional formation. We are in consultation with our staff with the awareness of that good service is a result of satisfied staff and we make them contribute continuous improvement by asking their opinions.

In this regard, last year, in accordance with previous year, we overcome the crisis and in order to ensure sustainability performance we continued trainings for our permanent and seasonal worker    

OTI Holding, leads the Tourism sector beside accomodation business line Travel Acency, Inbound Service, Sales Acencies Chain, Aviation  and Security business.

We are engaging with;

Local Community, Suppliers, Social Cooperation Foundation, Subcontractors, Employee, Agencies

As a result of sustainable works carried out in this year::

  • Electricity consumption: electricity consumption during the open season decreased to %10,6 by per person compared to previous year.
  • Water consumption: water consumption during the open season decreased to %33 by per person compared to previous year.
  • LNG consumption: LNG consumption increased to %18 by per person.
  • Total chemicals consumption: chemicals consumption decreased to  %8 by per person compared to previous year.
  • Packaging waste decreased to 37% per person.
  • Our personnel employment increased compared to the previous year.
  • Our hotel won Blue Flag award
  • Employment of staff from region increased to 63%.

Seven Seas Hotel Blue believes that tourism industry, whose prosperity is related with exploitation of natural resources, has to make effort to protect and improve the environmental values and the living conditions. Consequently, decisions taken by Oti Holding in 2009 were published in Declaration on Environment and followed by environmental projects. Based on the defined environmental aspects environmental performance targets are monitored and continuous improvement is reported.

Seven Seas Hotel Blue carried out such a social responsibility projects as Natural Environment Protection, Promotion and Support Projects, Protection of Human Rights Contribution and Support for Education. Industry-leading environmental projects led by Oti Holding Companies are being developed under the main theme "Green is good".

Seven Seas Hotel Blue supports constantly local social charity projects by participation in various charity campaigns, sponsoring and donating. International Children's Rights policies are followed to perform these. One of the schools from the region is chosen each year for planting and children and local people are consulted together with the Management

As Seven Seas Hotel Blue we pay a great importance to regional development, therefore not only we choose our employees from the Manavgat region but also we privilege local products and materials. In this way, continuing professional development as well as service quality increases the number of our repeat guests. Hereby we have the opportunity to integrate traditional lifestyle and we support traditional formation. We are in consultation with our staff with the awareness of that good service is a result of satisfied staff and we make them contribute continuous improvement by asking their opinions.

In this regard, last year, in accordance with previous year, we overcome the crisis and in order to ensure sustainability performance we continued trainings for our permanent and seasonal worker    

OTI Holding, leads the Tourism sector beside accomodation business line Travel Acency, Inbound Service, Sales Acencies Chain, Aviation  and Security business.

Accommodation;

New markets Worldwide; Guests from 71 different countries

As OTI Hotels & Resorts Hotels are located in Manavgat, Belek and Göynük. 1472 rooms and around four thousand beds in total.

Our Responsibility;

We operate our Sustainability policy with assigned Social Comity who competent at their job.

We are engaging with;

Local Community, Suppliers, Social Cooperation Foundation, Subcontractors, Employee, Agencies

As a result of sustainable works carried out in this year:

  • Electricity consumption: electricity consumption increased %0,49 by per person compared to previous year.
  • Water consumption: water consumption remains stable compering to previous year.
  • LNG consumption: LNG consumption remains stable compering to previous year.
  • Total chemicals consumption: chemicals consumption increased %2,5 by per person compared to previous year.
  • Savings regarding plastic waste recycling stand at 26.000 kW/h
  • Savings regarding metal waste recycling stand at 20.000 kW/h
  • Savings regarding paper waste recycling stand at 2.070 kg which prevented cutting 33 trees.
  • Savings regarding paper glass recycling helped us to prevent 708 kg of CO2 emission
  • Goods provided by local supplier increased.
  • 50 kg of blue bottle top was donated to Turkey Spine Paralysis Association
  • Our hotel won Blue Flag award
  • Employment of staff from region increased to 70%.

ENVIRONMENTAL, OCCUPATIONAL HEALTH AND SAFETY POLICY


As OTI Hotels & Resorts, we conduct our activities in accordance with legal regulations as well as environmental and occupational safety standards. To ensure that;

- We identify the risks and impacts of our activities in the sphere of environment, occupational health and safety and take necessary measures to prevent these risks or to reduce the undesirable effects.

- We set goals and develop programs for the continuous improvement of our environment, occupational health and safety management system, review them and make necessary investments.

- We fulfil the requirements of the legislation on environment, occupational health and safety.

- We take necessary precautions and maintain necessary control to prevent and eliminate the environmental pollution caused by our activities and the formation of dangerous environments that may cause accidents and diseases.

- We provide necessary training to our employees and ensure their participation.

- We encourage our suppliers to comply with our environmental, occupational health and safety standards and legislation in line with our policy, and we make efforts to cooperate with them in these sphere.

- By informing our guests about our environmental consciousness, we expect them to show respect towards nature and contribute to the protection of the environment during their holidays.

As the General manager, I invite all our employees to apply this policy as an integral part of their work.

FOOD SAFETY POLICY 

As OTI Hotels & Resorts, we commit to run our food production and presentation processes in accordance with legal regulations and international standards. 

Our aim is to produce and serve our products in accordance with food safety principles and provide the highest level of satisfaction.
In order to achieve this aim, we receive the most valuable support from our employees who are experts in their fields and we organize trainings to increase their competencies.

We create effective internal and external  communication channels with related parties in food production chain.

We identify food safety risks from purchasing to presentation and we take the necessary measures to prevent these risks to occur.

We monitor our food safety management system and objectives, to ensure continuous improvement we create programs and provide necessary resources.

As the General manager, I invite all our employees to apply this policy as an integral part of their work.

General Manager

 

SİZİ ARAYALIM